Shipping policy

Shipping Policy

Last Updated: July 30, 2026

Thank you for shopping with Go Gazab. We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully to understand our order processing, shipping timelines, and delivery procedures.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sale events, festive seasons, or periods of high order volume, processing may take slightly longer than usual.

Once your order has been processed and shipped, you will receive an email and/or WhatsApp containing your shipment tracking details.

2. Shipping Timeline (TAT)

The estimated delivery timelines after dispatch are:

Location

Estimated Delivery Time

Metro Cities

2–5 Business Days

Non-Metro Cities & Towns

3–7 Business Days

Remote & Difficult-to-Service Areas

5–10 Business Days

The overall Turnaround Time (TAT) from order placement to delivery is generally 3–9 business days, depending on your delivery location.

Please note that these timelines are estimates and may vary based on courier operations and external factors.

3. Shipping Charges

Shipping charges, if applicable, are calculated during checkout and displayed before payment is completed.

Shipping charges may vary depending on:

  • Order value

  • Delivery location

  • Weight and dimensions of the package

  • Promotional offers or free shipping campaigns

4. Delivery

Orders are delivered through our trusted courier partners during normal business hours.

The courier partner may attempt delivery multiple times based on their delivery policy. If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Delivery refused

  • Premises locked

  • Incorrect contact information

the shipment may be returned to us (RTO - Return to Origin).

If an order is returned due to any of the above reasons, Go Gazab reserves the right to deduct applicable shipping charges before processing any eligible refund.

5. Address Changes

Customers are responsible for providing accurate shipping information while placing an order.

Once an order has been shipped, we may not be able to modify the shipping address. If you need to update your address after placing an order, please contact our customer support immediately. We will make every reasonable effort to assist before dispatch.

6. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Adverse weather conditions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Transport disruptions

  • Courier operational delays

  • Strikes or other force majeure events

In such cases, delivery timelines may be extended. We appreciate your patience and understanding.

7. Order Tracking

Once your order has been dispatched, you will receive shipment tracking details via email and/or SMS.

You can use the tracking number to monitor the status of your shipment.

8. Damaged or Incorrect Products

If you receive:

  • a damaged product,

  • a defective product,

  • an incorrect item, or

  • an item missing from your order,

please contact our customer support within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Order Number

  • Photos of the product

  • Photos of the packaging

  • An unboxing video (if available)

Claims reported after 48 hours may not be eligible for resolution.

9. Delivery Acceptance

Please inspect your order upon delivery.

If the outer packaging appears significantly damaged or tampered with, we recommend taking photographs before opening the package and contacting our customer support immediately.

10. International Shipping

Currently, Go Gazab delivers only within India.

We do not offer international shipping at this time.

11. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

Please refer to our Return & Refund Policy for complete details regarding eligibility, timelines, and procedures.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us through the Contact Us page available on our website.

Thank you for shopping with Go Gazab!